Experience: Fresher | Team: Customer Service Management| Location: Bengaluru/Noida
About the Role:
At InterviewDesk, we are looking for a Management Level – Associate for our client who will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles. The Telecom Operations team is involved in developing structures, processes, and capabilities. Â for managing and monitoring telecommunications. Â networks. The Customer Service Management team focuses on managing the organization’s interaction with current and potential customers. The team is responsible for handling customer queries, enhancing customer satisfaction, ensuring customer retention and ultimately driving sales growth. The team is also responsible for improving business relationships with customers.
Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts
What are we looking for?
- Ability to handle disputes
- Ability to perform under pressure
- Ability to work well in a team
- Adaptable and flexible
- Written and verbal communication
Benefits:
- Competitive salary
- Health Insurance
- Paid leave on Birthday and Anniversary
- We are a five-day working company but, on some weeks, there might be tasks on Saturdays
- Pick up & drop facility available (30Km in and around)
- Great place to work and an opportunity to learn from top industry leaders, unicorn companies, and emerging technologies
